The St. Regis Mardavall Mallorca Resort★★★★★

Très mauvais room service et restauration. Carte restaurant à revoir

Beautiful experience I loved it

Everything the staff and how neat and quiet it was

STAY AWAY

This was my worst hotel experience of my life. I am a Bonvoy Titanium status member and have stayed at numerous St Regis and Ritz Carlton properties. All of them disappointed but this stay disappoints the most. I was received at the lobby and then immediately forgotten. The hotel wasnt even busy. We were the only ones in the lobby. We were offered a welcome drink then forgotten about and offered again after 15 mins. It took over 30 mins just to get a room key. I was immediately told that a status upgrade wasnt available because "my stay is too long". Not there arent any rooms available, but because my 6 day stay was "too long". We were told a shuttle runs back and forth from the resort to the beach. But when we went to use the shuttle we found out its only a one-way shuttle. If I didnt make sure to confirm the return I would have been stranded because I left my cash in the room. The service on property is useless. Either no one answers the phone, you get wrong information, or its someone else's department to help you, shoulder shrug, and the cycle repeats. The food is so bad, bland and mediocre and the breakfast buffet is a joke. I dont trust the Michelin star they claim everywhere. The mini bar is never restocked without repeatedly harassing. The spa tub in the room didnt properly function. Just a complete disappointment in every way and thats without even factoring in the price of the hotel. Do yourself a favor and just stay at Four Seasons.

Exceptional

nothing