Atlantica Aqua Blue★★★★

We wanted little bit more with these money

It was good more vegetarian options should be food

Bigger room. Too much noise. Ping ball table was too damaged. No evening swimming possibility

We booked a room and specifically requested a baby cot, as we were travelling with a baby. However, the cot was not in the room when we arrived. We spoke to the hotel staff and asked them to bring one so our baby could sleep comfortably, but it was never delivered. On top of that, there were hairs on the bedding, which was very unpleasant and unhygienic. Overall, we were disappointed with the service and cleanliness. When travelling with a baby, we expect basic requests like a cot to be taken seriously. Unfortunately, this was not the experience we had, and we would not recommend this hotel to families

Great Potential, big disappointment

The pool area and water park were good, and there was always places to sit around the pool. The hotel itself is clean and well-maintained.

Most staff seemed unhappy and rarely smiled or engaged with guests. The hotel AC 23c temperature limitation in the rooms made the heat difficult to manage in August heat. We asked to lower the temp' down, initially they refused, but after complaining again they lowered it to 21 degrees, which made it somewhat bearable. Several times when trying to call the front desk no one picks up the phone, and in one occasion I went down to speak with them I found three staff members standing at the desk while the phone rang unanswered. This is not acceptable. Food quality was below standard, both in the main dining room and at the poolside bar. some food options run out in the poolside snack bar in the middle of the afternoon. not acceptable in an all inclusive experience. The general feel is that they are trying to save on costs which is hurting the experience of their guests. I asked to speak with the manager and worte an email, but unfortunately, no response.

Very bad experience

A Terrible Experience – I Strongly Recommend Staying Elsewhere Our experience at this hotel was absolutely terrible, particularly when it came to the air conditioning, heat, humidity, and the way the management handled the situation. Despite the extremely hot and humid conditions, the air conditioning in the hotel was either turned off or limited to 25°C. We were explicitly told that this was a management decision to turn off or restrict the air conditioning. The rooms were unbearably hot, our children became dehydrated, and we were simply unable to sleep properly. To make matters worse, there was a storm outside. The pools were closed, while all the other activities continued to operate according to their regular schedules, meaning there was virtually nothing available for families with children to do. At one point, the lobby was full of guests and children simply standing around with nothing to do. The food in the main restaurant was also extremely disappointing and, frankly, below an acceptable standard for a hotel of this level. What was perhaps most frustrating was the management and customer service. The management was completely unhelpful, and our attempts to get assistance were met with terrible customer service. On one occasion, a staff member actually hung up the phone on us. The frontline employees genuinely tried to help and went above and beyond, but it was clear that management did not give them the authority or ability to actually resolve the problems. This was supposed to be a holiday, but instead it felt like a struggle from beginning to end. I strongly recommend that anyone considering staying at this hotel think twice and look for alternatives. If you are looking for a holiday rather than an exhausting and frustrating experience, stay somewhere else.