Hacienda del Mar member of Meliá Collection★★★★★

Outstanding

This is an amazing Hotel. Beautiful grounds and what you would expect from Melia in terms of service. On a normal day, anyone can deliver but I was forced to write a review to highlight how professional everyone was at the time a fire started near the Hotel. The staff was really professional and accommodating to make everyone feel safe, comfortable and to be honest, like if nothing was happening near by. Well done to the Management and the rest of the staff for this amazing organisation when things turn ugly. AC

Will return

Welcoming hotel with great service and attention to detail. Would recommend. Special mention to Jenny, Daniel, Raul, Alba and Abel for a wonderful stay.

Fabulous experience

A really lovely hotel with great amenities and super rooms. Friendly staff. Suitable for all age groups. Food was great. I must mention Stephen who works for Benibeca one of the exclusive boutiques within the hotel. He was probably one of the genuinely nicest souls that I have ever met. Always happy, helpful and a credit to your team. He made our trip most memorable. He was very kind to my elderly mum. Just the sweetest person. We thoroughly enjoyed our stay and will be back soon. Lorna

Mixed review, saved by quality of staff

A mixed review from me. There are three good things here. The staff, the staff and the staff. Nothing is too much trouble. Almost everything that they are in control of is faultless. If it’s not, you need only say and they do whatever they can. All staff greet you with a smile and make you feel like a friend. In this regard the hotel is exceptional. The negatives are subjective to me and may not be an issue for others. So here goes. English breakfast: I am surprised at the low quality of the bacon and eggs. The bacon is cheap chopped and shaped pork. Not what I expect at a 5 star place, and the scrambled eggs are like popcorn. For balance, the remaining choice, which is huge, is exceptional. Poolside: we were disappointed to find other guests were free to bring their own speakers and play their own music. This spoilt the poolside days for us. We also chose the hotel from pictures which suggested lots of natural shade. There wasn’t really any natural shade. There are plenty of umbrellas which staff are keen to position for you, but I burnt through the shade, no one’s fault but mine. The adjacent beach is almost deserted due probably to it being very stony on the waters edge. The architecture means the balconies are very dark and most are semi restricted in view. We saw the darkness as a negative for the first few days, then realised it was helping to keep us cool. On that note, the air con is restricted to 19 degrees and above. Given the price of the superior room I was disappointed by this. Location is 10 minutes taxi to town. Nothing else nearby but flats etc. That’s all the negatives. We had a largely relaxing stay. The staff are a credit to the organisation. I enjoyed all my interactions regardless of the subject matter.