Great Facilities, poor breakfast experience
We had high hopes for this hotel as it is effectively one of the best hotels in at Costa del Sol. However, just as we had our first breakfast we realized how wrong we were. First the good things: Spa Massage was amazing - Ascension had great skills and knew exactly what she was doing. Also they let families use the facilities over new year until 5pm which was very nice as a lot of families with toddlers were staying. Now the bad things: Breakfast staff was one of the worst we've ever experienced, even in lower standards. They had a live pancake station where they did not prepare your pancakes or anything fresh at all. Not only that but the lady was so unfriendly towards guests asking for anything. Fresh berries? Some aggressive spanish mumbling and basically throwing a cup of berries at you. Ordering in english? Sorry no english (as if PANCAKE is so hard to understand). Waiters were completely overwhelmed despite the room being half empty. When our table was full of stuff the waiter put the hot espresso I ordered on our toddlers playing book which was in front of him. Needless to say I immediately took it away and made some space myself as I didn't want my son to spill hot coffee over himself. I could continue with slow service, sassy comments towards us when ordering etc. but honestly speaking I cannot recall a poorer trained 5-star breakfast staff ever (and we have stayed in many 5 star hotels) Last but not least it took them 3 complaints to finally send someone to do something about the silver fish in one of our rooms but eventually they came and sprayed the room. All in all I gotta say that this isn't at all on par with other European 5 star properties and we will probably avoid European Hyatt properties in the near future. Considering their premium room rate you can probably get much more value from lower classified properties - although the facilities and rooms are very well maintained.
