SO/ Sofitel Mauritius★★★★★

Vidya from kids club was very friendly with our kids The shuffle bus was superb for travelling throughout the resort Nice buffet breakfast and dinner

There was a waiter at breakfast who was not very welcoming. Was sulking and was behaving as if doing us a favor by taking our orders for drinks. She disappeared often and we had to ask other waiters for orders. We saw rodents throughout the resort even near rooms, this made us a bit uncomfortable But overall a great experience

Lack in clean . The furniture was an old need to refenue

Did not meet the standards

The food and the staff were very friendly

The room was very dusty and the surrounding was super neglected. The outdoor tub was in a very bad state

Beautiful, past it's heyday as a 5-star resort - go in with awareness

The property itself is beautiful, the staff are very friendly, the beds are very comfortable, the outdoor shower is a lovely addition and the grounds are well kept. There was unexpected Live Music in the lounge on a Wednesday. Didn't see that posted anywhere and would have loved to know of that kind of thing coming up. They allowed us to store luggage until our airport taxi after checkout. They also offered a shower in the SPA, but I would not recommend this. The shower was full of broken tiles and black mold.

This beautiful resort is past its heyday as a 5-star rating. The maintenance has not been kept up, so there are cracks in all the tiling in the room and bathroom. It also has a strange ghost town experience during the day with maybe 4-6 people at the pool or beach & we were there for a big holiday week; dining room was full at breakfast, then no one around. Issues: HOUSEKEEPING: They were terribly understaffed & housekeeping although kind was not attentive or organized. Check-in there were no hand towels or trash can in the room. It took four requests over 2 days to have the outdoor tub cleaned to be usable - it was disgusting and full of leaves and gross water. After finally cleaning it, they left the bag of cleaning sponges on the patio table. Often had to request items even after a room servicing and dirty coffee cups and empty water bottles were left by the front door statue for 2 days. ACTIVITIES: They offer lots of things, be aware how limited these great sounding things actually are. The ping-pong table has poor equipment. The tennis lessons are available for free… but the instructor is only here one day a week. The kids club is not staffed; multiple families coming up walked away frustrated. ROOM SELECTION: Be aware the a 'sea-front' room is not actually on the sea front as you might expect. Ours was a very distant several hundred yards away distant view of the beach. DINING: breakfast buffet great; beware the dinner buffet. I had food poisoning the first night. Avoided on future nights, but with no car & nothing close by, we still had to eat at the lounge. Their other big restaurant was closed for renovations during a busy holiday week. It takes sometimes 30 minutes to even order cold drinks. Be aware you will be charged for drinking water that you order and the tap water is not potable, so you don't have much choice. LAUNDRY SERVICE: 2 pieces of laundry returned unwashed because ‘they had stains’. Exactly why I needed them washed!