Sunset Beach Club Hotel Apartments★★★★

Very clean

The place is so clean

It was very expensive for drinks in bar , lifts were very slow, we had dinner one of nights bit over priced for what you get

Very clean

Disappointing family stay – pool expectations and poorly handled noise complaints We stayed at Sunset Beach Club for seven nights at the end of October with our children. Unfortunately, our experience was disappointing. Swimming pool One of the main reasons I chose this hotel was that, while researching the accommodation, I understood the outdoor swimming pool would be heated from October. I cancelled our previous accommodation and paid approximately £80 more because this was particularly important for our family holiday. However, the pool was not heated. Hotel management later confirmed in writing that the outdoor pools have not been heated since 2019. I genuinely remember seeing information about seasonal pool heating, although I can no longer find it or confirm exactly where it appeared. I have since found another travel website still advertising a heated outdoor pool. The hotel's response focused on whether the water was warm enough, rather than addressing my concern about the information that influenced my booking decision. First noise complaint – wedding guests On 30 October, we experienced noise disturbances from wedding guests near the hotel entrance. After reporting this, we were offered another room on a different floor but on the same side of the building, close to the Moonlight Bar. I was concerned that moving there could expose us to further noise rather than resolve the problem. Moving to the opposite side of the hotel would have required an additional payment. I found it unreasonable that guests seeking a quieter room because of a reported disturbance were expected to pay extra for what appeared to be a more suitable solution. Second noise complaint – room above During our final two nights, we experienced a separate noise problem from the room above, including loud shouting, banging and furniture being dragged across the floor. On our final night, I contacted reception around midnight and was told security would be sent.

Facilities

Bit of a walk to main areas such as Marina

How clean it was and staff were nice

Pool a little cold