The St. Regis Le Morne Resort, Mauritius★★★★★

Fantastic stay, ticks every box.

This is an amazing property and we are very happy with our experience here, everything was wonderful from the Room, the beautiful scenic beach, restaurants, gym and and fantastic spa, even our child really enjoyed the kids club which was full of activities and wonderful staff, i wouldn't hesitate to recommend this hotel to anyone traveling to Mauritius.

Had a water disconnection and an electricity disconnection during our stay, but it was only for a short amount of time and was dealt with quickly by the staff. also while the hotel boasts wonderful food options with excellent service, the service on the beach side restaurant was a bit lacking.

Great staff.

Food could be better.

Not the 5 star experience we paid for.

Location was lovely, hotel facilities a little run down, most staff were lovely.

On day 2 we noticed a sewerage smell on the outside of the building with our. That night, the toilet floor waste overflowed & exuded a watery, bubbly foam which quickly grew. This sewer waste was also coming up in the bathroom sinks. We informed the front desk & a female cleaner arrived. She wore no gloves & proceeded to take two bath towels from our room & place these over the foam bubbling up by the toilet. During her attempts to clean up, she had gotten the waste matter onto her shoes as well as onto her bare hands. I took up with her the fact that a 60 degree wash would not sanitise the towels & subsequent people would use them on their body & face; she said she had “used rags” to do this cleaning (this was not the case as I had specifically seen her take two of our clean white bathroom towels to use). Later when the cleaner walked out, they left wet footprints over the floor as well as touching the room door handles - further spreading the effluent. We did not feel safe health-wise remaining in the same room, & requested a new room. We repacked & waited for 2 hours for approval, then moved rooms & unpacked. So we spent four hours of our holiday dealing with this. The next morning at an outside table for breakfast, sparrows sitting on a chandelier descended & tried to grab food when we were at the buffet. One defecated on the table & later another on a family members arm. The waitress noticed & said it was: “Good luck!" Unfortunately, there were a number of other incidents. When leaving the manager offered to remove the cost of a pizza & a club sandwich off our bill as compensation. As St. Regis is a flagship luxury hotel brand owned and managed by Marriott International we sent them an email directly. We received a reply from Kimgracey H. of customer care on 27 June who said they would get back to us in 5 business days. After 10 business days we sent another email.

You can’t go wrong with St. Regis Mauritius!

Wonderful experience at a truly luxurious resort! Attention to details, exceptional butler services and you really get what you are paying for.

Using wristbands as an alternative to room access cards would greatly enhance convenience. In addition, allowing direct access to the beach-front suites through the beach-facing door using the room key would further improve the overall guest experience.