Tivoli Alvor Algarve - All Inclusive Resort★★★★★

Great for kids facilities, food poor.

Loved the kids facilities. Food options were so poor.

Food. Pretty bad. À la carte restaurants unbookable. Got into the Italian once. Pizzas good but choices so poor.

Great experience - super family-friendly

Very family friendly - we have 1 year old twins and were a little concerned that only 1 cot could be guaranteed but on arrival both were ready and very well set up. Meal times and multiple food options great for kids. Bed + pillows were SUPER comfortable! Staff were all lovely, and the Italian restaurant on site was great.

Quality of the main buffet food was lower than expected. Lots of variety but standards weren't great. The pools are also not heated, which wasn't great for our young children as we couldn't keep them in very long.

At best a 3 star hotel- bad service and food

The rooms and facilities are excellent - comfortable, modern, gardens well groomed.

The staff are a real issue. Everyone at reception was pleasant enough and well presented - but absolutely useless when asked any sort of question. Guest relations/concierge told me that Prainha (the beach with the big cliffs, a couple of restaurants and a viewpoint) wasn’t accessible for people who didn’t stay in the estate (????? Absolutely untrue) but she wasn’t sure as she hadn’t been for years - you are the concierge and you don’t know about the ONE touristic spot in town? Also another guest relations colleague didn’t really know the way to the only supermarket behing the hotel… And a reception colleague had no idea why people had all left on that Sunday (school started monday)??? Were they all dropped there by aliens? Restaurant staff were some of the WORST I’ve ever seen in the world. Would only smile if spoken to, don’t know how to use words like “hello, how are you?, anything I can get you?, how is your meal?”. The only three times they asked if we wanted something to drink and we asked for water, they forgot. There was a slight shift when some more old-school staff came back from their high-season jobs to manage the restaurants but even they seemed tired or careless. There are half full plastic glasses all over the estate, on walls, on lamps, on signposts, on tables by the pool… and they lived there all week. No one cleaned them. There were thousands of pool loungers to the point where you couldn’t fit your legs between each lounger. I understand they might be necessary during high season but not then when we were 6 humans by the kids pool for 300 loungers. We were there and I saw a staff member and asked him if he could move some loungers so that we could fit with our small pram. He looked like the most confused person on earth. I said he should probably get some help and maybe tell the manager it’s probably better to remove half the loungers since no one was there for the season anymore. Ignored.

Bien pour pour un all inclusive mais pas le meilleur

l’emplacement, le kids club, la disposition des chambres

L’accès au parking, le robinet de la salle de bain avait une fuite et personne ne s’est occupé de réparer cela. L’absence d’activité/animation pour les enfants le soir après le dîner