Great location, mostly excellent staff. Not sure about price vs quality in high season.
With one exception all staff that we met on site were very professional, pleasant and excellent at what they do. Special kudos to reception and spa staff! Location is great if you are ok with not being near Palma. Beautiful beach right next to the hotel and a lot of small beaches and some beautiful towns nearby. Food at main restaurant was excellent at all times. Two heated pools are great when weather is a bit on the colder side during your stay. Everywhere is clean and generally seems well maintained.
Two kids shows performers managed to do a kids show so bad that it left our kids in tears after it. It was a kids cocktail show, they made coctails for most kids but didnt have enough for all. Instead of making more, they just carried on with a bunch of kids just standing there looking hopeless and sad. Eventually we had to buy our own from the bar. The housing buildings look like dormitories, there is very little in the way of interior design (some paintings on the wall) and it leaves a cheap feeling. Our room had a hot tub in the terrace but the water in the hot tub was not hot or even warm for half the time. There is no way to change temperature yourself so you have to hope its warm again sometime later or call reception to get someone to fix it. The room itself was generally nice but the bathroom definitely needs some upgrade, especially change in silicone sealant. During our stay hotel asked for feedback which we gave. Then they wrote to us asking for more additional feedback in which we made a complaint about the kids show and lack of hot water in the "hot tub". Hotel then chose to completely ignore this and did not make any effort to reply or contact us. Parking can be an issue, finding a free spot at times can take 30-60 minutes.
