Hotel Riu Gran Canaria - All Inclusive★★★★

Awful noise every evening due to the shows.

Excellent Gran Canaria stay

Pools & outdoor spaces

Too much buffet food. Prefer more ale carte choices

Definitely recommended!

Super friendly and authentic staff, great and plenty of food in different settings, good entertainment

Arbitrarily cancelled confirmed reservations because of the hotel’s typographical mistake

The Hotel Rui Gran Canaria abruptly and without my authorization or consent cancelled four confirmed room reservations for December 2026. The ostensible reason for the cancelation was that when the hotel’s reservation service made the reservations they misspelled my given name — “Randell” instead of the correct “Randall”. It was entirely the hotel’s mistake, not mine. Nevertheless, the hotel said that (1) I would not be permitted to check in if the name on the reservation did not exactly match the name on my passport and (2) the only way to correct their mistake was to cancel the reservations and rebook them. I told them that I did not want to cancel without assurances that those charges would be fully refunded and the rebooking could be on the same terms. Nevertheless, the hotel arbitrarily cancelled my confirmed reservations. When I they contacted them, they told me that rebooking the same reservations would now cost twice as much as the original reservations, and the originally reserved rooms with two double beds were no longer available. Although Rui is a reputable company that I trusted to act reasonably when it discovered its own mistake, they have taken no responsibility and have left me with no hotel reservations in a busy holiday season. The hotel should have reinstated the reservations that it arbitrarily cancelled.