Hotel Riu Papayas - All Inclusive★★★★

Teleurgesteld

We are currently staying at Riu Papayas, and unfortunately our experience has been very disappointing. We have stayed at several Riu hotels before because we have always had good experiences with the brand. That’s why our expectations were quite high. Sadly, Riu Papayas has not lived up to those expectations. The hotel is extremely large and overcrowded, and it is located on a street with several nightclubs. Loud music and noise continue until late at night, making it almost impossible to get a good night’s sleep. The facilities are simply not adequate for the number of guests staying here. There are far too few sunbeds around the pool. If you want one, you have to set your alarm for 6:00 a.m. to reserve it with a towel – something that seems to be completely normal here. The entertainment team is also very present throughout the day. If you’re looking for a relaxing holiday, this is definitely not the right hotel. The rooms also no longer meet today’s standards. Although they have clearly been renovated, it appears to have been done as cheaply as possible. As a result, the rooms still feel dated and lack the quality you would expect. The food was another disappointment. Because of the sheer number of guests, the restaurant feels more like a large cafeteria than a place where you can enjoy a pleasant meal. Both the quality of the food and the overall dining experience were below our expectations. Overall, we do not believe this hotel offers good value for money. Considering the price we paid for this holiday, we expected a much higher standard. This is especially disappointing because our previous experiences with Riu hotels have always been very positive. Unfortunately, we would not recommend Riu Papayas to anyone looking for a relaxing and high-quality holiday.

Overall very pleasant

Just had a week here , overall we have had a lovey week but have been a little disappointed as we always stay at Riu for its consistency but this one seemed different from others in some ways . Cleanliness … could not be faulted , room cleaned to a high standard every day Food … this is where it differs from other Rius . Although what was served was very tasty it was the same thing in the same place every day, no theme nights and not replenished quickly , we did eat out a few evenings because of this . Personally I wouldn’t bring children here if they don’t eat fish or veal as they will have to survive on pizza or burger and chips Entertainment .. excellent . Animation team are amazing , daytimes there is always something to do round the pool and evening entertainment was enjoyable Pool area … big problems with sun loungers . Nearly all the loungers are covered by a sun canopy so the battle for sun is immense 🤣 if you want a lounger in the sun and by the pool you need to have them reserved by 5 .15 am , by 8 am you will struggle to get a lounger at all apart from the upper deck sun terrace which has no umbrellas. Pool staff whilst very efficient are also tunnel visioned and nothing stops them doing the job in hand which is good but I have literally just been watered with the plants as I clearly don’t move quick enough . Rules for the pool need setting out as you can’t follow a rule if you don’t know it then the staff enforce said invisible rules which leads to confusion such as size of floats you are allowed and where to play pool ball games . Pool extremely crowded as day goes on but good thing is pool opens early so if me you like to swim lengths there is a good couple of hours first thing where you can do so Area outside hotel .. plenty to do here if you like a stroll . Turn right outside hotel and you have a good supermarket , pharmacy and a few gift shops and a really good karaoke bar . Turn left and you have a twenty minute stroll to the beach and busy centre with lots of shops and bars , lively at night but not much happening in the day , felt very safe .

Nice holiday but wouldn’t return

Just got back from the Riu papayas, we had a nice holiday but I wouldn’t return. The food was nice but felt like there was too much fish every day. The drinks weren’t the best, my kids were looking forward to the slushes but they said they were bad! The pool felt too over crowded for me, lots of sun loungers but everyone is on top of each other, there’s no space

Brilliant hotel - avoid the Riu reps!

Brilliant hotel! Clean, friendly staff, Nice food! The only thing that let the hotel down was the Rui staff! Hotel staff were brilliant! Couldn’t ask for more but as for the two Riu staff booking in excursions! Wow! Shockingly rude, unhelpful! I’m actually shocked at how bad the service from them was! I’d avoid them at all costs! Don’t bother booking excursions! When you book you’ll get told the transfers included only to find out on the day, you will need to get yourself there!! Totally miss sold the package! But don’t let this take anything away from the hotel! Brilliant place to stay & very good staff! - Riu I’d get rid of the two reps immediately, joke of a service!